Domestic Shipping.
- Peninsular Spain is exempt from any shipping fees.
Regular shipping time is 2 to 4 days, not including Saturdays, Sundays and holidays.
- For the Balearic and Canary Islands.
Regular shipping time is 2 to 4 days, not including Saturdays, Sundays and holidays.
The customer is responsible for all shipping fees.
Please remember that each Customs has a pick-up time limit. After said time, the goods are stored and the customer is responsible for any outcomes.
The Customer is responsible for all Customs fees generated by the transportation of the products from the country of origen to the country of destination.
International Shipping
- For Countries that are Part of the European Union.
Regular shipping time is 3 to 10 days, depending on the region and destination country, not including Saturdays, Sundays and holidays.
The client is responsible for all shipping fees.
- For Countries that are not Part of the European Union.
Regular shipping time is 3 to 15 days, depending on the region and destination country, not including Saturdays, Sundays and holidays.
The client is responsible for all shipping fees.
Please remember that each Customs has a pick-up time limit. After said time, the goods are stored and the customer is responsible for any outcomes.
The Customer is responsible for all Customs fees generated by the transportation of the products from the country of origen to the country of destination.
- All of our shippings are insured.
DELIVERIES
To avoid delivery problems (wrong address, no one present at the address), it is necessary to add a contact telephone number.
A mobile telephone number is necessary for the shipping service to be able to contact you by text.
You may have your order delivered to your address or any other place for pick up. You can choose one of these two options before making your payment.
If for any reason no one is present at the time of delivery, the shipping service will contact you to arrange a new delivery date.
La Rueca Voladora SL. is not responsible for any delays caused by third parties or causes of force majeure.
Returns
In case of a problem, please contact Us directly at info@laruecavoladora.com or by calling +34 676727604. We will take care of any problems as quickly as possible and trouble-free.
Just as easy as a traditional shop, but online.
Just as easy as a traditional shop, but online.
The client covers the cost of shipping returns.
We will send a courier to collect the items you want to return.
After receiving and checking the items are in perfect conditions, we will
refund the price, minus the shipping costs for the return which the client will cover.
Money will be refunded via the same payment channels used when purchasing
How to return items:
If for any reason you are not fully satisfied with our product, you can return it within fourteen (14) calendar days from the date the order was delivered to the address you provided us.
Products must be in perfect condition.
Products must be packed in their original packaging with the invoice.
Before returning the product, the client must ensure that it is sufficiently protected and wrapped to prevent damage during shipping.
If the product is faulty, La Rueca Voladora WILL ensure that, where possible, the product is replaced free of charge.
If the product is out of stock and, therefore, cannot be replaced, the total purchase amount will be refunded.