These General Contracting Conditions (hereinafter, General Conditions) regulate the process of sale of the products offered by LA RUECA VOLADORA, S.L. in the catalog available on its website www.laruecavoladora.com
The General Conditions bind to RUECA VOLADORA, S.L., and to the buyer (Client), granting them a series of rights and obligations, from the moment in which the latter makes and accepts an order through this page. They are mandatory and knowledgeable by both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Customer must read these conditions carefully.
The headings of the different clauses are only informative, and will not affect, qualify or extend the interpretation of the General Conditions.
These General Conditions will be regulated by the provisions of current legal regulations.
1. INTERVENING PARTIES
– SELLING COMPANY
LA RUECA VOLADORA, S.L. is the owner of the website: www.laruecavoladora.com
Company name: LA RUECA VOLADORA, S.L.
Address: C / Camino del Peral nº 8, ship 6, 26220, Ollauri (La Rioja)
- Email: email@example.com
- Phone: 676727604
- On time: 9 a.m. to 7:00 p.m. From Monday to Friday, working days
Any User of the web page www.laruecavoladora.com who makes an order and gives its acceptance to it at the time of its realization will be considered a Customer.
The Customer can register or make the purchase as a guest and in both options must provide the following mandatory data in order to place the order: name and surname or company name, VAT / ID number, address of invoice, delivery address, telephone contact and email contact.
2. OBJECT OF CONTRACT
To regulate the sale of the products offered by LA RUECA VOLADORA, S.L., on its Website by the Client.
The official language of the contract signed between the parties will always be Spanish.
3. ARTICLES OF THE WEB
Sometimes, depending on the device through which you access www.laruecavoladora.com, the color or texture of the product may look different than it really is.
Each article has a file with the description of it and its sale price, always with VAT included (current at that time).
Any customs charges that may be incurred due to the transportation of products from the country of origin to the destination country shall be borne by the Client if the contrary has not been agreed.
The final purchase price of an item or its shipping costs may vary depending on the destination region of the product, since it depends on the geographical area where the costs are sent.
LA RUECA VOLADORA, S.L., ships to the entire European Union as well as to Switzerland, England and the United Arab Emirates.
Shipments to Spain Peninsula are free.
In any case, as the customer indicates the delivery address, the page will be offering the exact price at all times of the items. Always before confirming an order, the client will be fully informed of all existing costs and exact prices.
The final price of the articles is that which appears on the website at the time of placing the order, once a form of payment and place of delivery has been established
4. ACCEPTANCE OF PURCHASE
It occurs at the moment in which the Client gives his express consent to the order placed, and after the acceptance of the General Conditions.
At the moment of activating the order, the client formalizes a purchase contract for the selected product with LA RUECA VOLADORA, S.L. acquiring the rights and commitments established in the applicable regulations and those set forth in these general conditions of contract.
5. PAYMENT OF ORDERS
LA RUECA VOLADORA, S.L. will make available to the client different types of secure payment, among which are:
Payment by visa card / master card.
Pay-Pal system. For more information
On the payment through this system, access https://www.paypal.com/es/home
LA RUECA VOLADORA, S.L. You can expand or reduce the number of payment methods at any time.
The customer will select the payment method chosen among those available at the time of purchase.
1. Payment by credit card:
As a standard security measure, at the time of making the transaction to the cardholder, the CVV2 Code, a 3-digit number that appears on the back of all the cards at the end of the magnetic stripe is requested, in order that there is physical presence of the card at the time of making the transaction.
If you want even more security in your online sales, we also offer the Secure Electronic Commerce Authentication Service (3D Secure / SPA):
System established by Visa / Mastercard / Eurocard to enable the making of secure purchases on the Internet eliminating the repudiation of transactions through the authentication of each of the parties involved in the transaction.
It is based on a security mechanism in three steps:
- The cardholder is authenticated before their Issuing Bank.
- The trade is authenticated before your Acquirer Bank.
- The means of payment (Visa, Mastercard, …) allow interoperability between both parties.
2. Pay-pal system:
For more information about the payment through this system go to https://www.paypal.com/es/home
6. DELIVERY TERMS OF THE ORDERS
On weekends and holidays there are no shipments or deliveries.
The delivery times for the orders depend on the availability of the product or products that compose them. In case the product is in stock, orders will be delivered within the period indicated from the formalization of the order. It may happen that the selected product is not in stock at that moment, then we will contact you and inform you of the expected delivery date.
However, the delay in delivery does not imply any compensation and will only entitle the Customer to cancel the order when the circumstances described in the section ‘CANCELLATION OF ORDERS’ of these conditions are met. Any penalty clause for delay introduced by the Customer in his order is without effect. The exercise of any claim for lost profits is expressly excluded by both parties.
The orders will be delivered by the transport company at the delivery address indicated by the Client and to the person who has set himself as receiver of the same. These data will be entered in the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number.
In addition to the delivery note, the Customer will be delivered with each order, either within the shipping package, or together with the product sent, a purchase invoice. In some cases, it will be sent via email or by ordinary mail.
If the invoice is missing, the Customer may request it by email to firstname.lastname@example.org indicating the name of the invoice holder and the order number, and it will be sent to the invoice address by ordinary mail or email.
7. PRODUCT GUARANTEE
The legal guarantee framework (RD 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws) is intended to provide the Client with different options to demand remediation when the good acquired is not in accordance with the contract, giving the option to demand repair or replacement of the property, unless it is impossible or disproportionate. When the repair or replacement is not possible or is unsuccessful, the consumer may demand the price reduction or termination of the contract. A term of two years is recognized, from the moment of purchase so that the Customer can make these rights effective (provided that the product has manufacturing defects and not by the mere wear and tear of it) and a period of three years, also counted from the moment of purchase, so that you can exercise, where appropriate, the appropriate legal actions. In any case, the guarantee of the brand or manufacturer will apply.
By virtue of this, LA RUECA VOLADORA, S.L. will respond to the Client of any lack of conformity that exists at the time of delivery of the products of the order, understanding these
as tangible assets destined for private consumption.
To be able to face this guarantee, the Customer must contact LA RUECA VOLADORA, SL, by email to the address email@example.com in which it will indicate: name of the order holder, order number, number of invoice and cause of nonconformity.
Warranty cases will not be accepted when the products have been used improperly or not according to their characteristics by the Client. For all aspects of the commercial guarantee referred to in article 123 of Royal Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, the following shall apply: contained in Law 7/1996, of January 15, on the Regulation of Retail Trade.
Se reconoce al Cliente el derecho a desistir del pedido, (devolver el pedido) en el plazo de 14 días naturales contados desde la recepción del mismo, tal y como recoge el artículo 71 del Real Decreto
Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias.
Para ello, deberá ponerse en contacto vía email con la dirección firstname.lastname@example.org (dentro de ese plazo de 14 días) comentando los motivos de la devolución e indicando una dirección donde, la empresa de transportes, pueda ir a recoger la mercancía.
Fuera de dicho plazo, no se aceptarán revocaciones de pedidos, ni tampoco sobre pedidos de suministro de bienes confeccionados conforme a las especificaciones del Cliente o claramente personalizados, o que, por su naturaleza, no puedan ser devueltos o puedan deteriorarse o caducar con rapidez, etc. que hubiesen sido desprecintados y/o usados por el Cliente.
Cuando el Cliente haya ejercido el derecho de desistimiento o el de resolución, LA RUECA VOLADORA, S.L. estará obligado a devolver las sumas abonadas por el Cliente. La devolución de estas sumas se efectuará lo antes posible y, en cualquier caso, en un plazo máximo de 14 días haya sido informado de la decisión de desistimiento del contrato por el consumidor y usuario.
El coste de los envíos de las devoluciones una parte correrá a cargo de El Cliente y otra correrá a cargo de LA RUECA VOLADORA, S.L. Tenga en cuenta que si Usted decide devolvernos los artículos a portes debidos estaremos autorizados a cargarle los gastos en que podamos incurrir.
Para proceder al cambio o devolución los productos deben estar en las mismas condiciones en las que los recibió, con el envoltorio original y no pueden haber sido usados.
9. CANCELLATION OF ORDERS
The Customer can cancel an order at any time, but depending on the circumstances, this cancellation can be understood as unilateral by the Client (with expenses for the Client) or by mutual agreement of the parties (without expenses for The Client).
The Customer shall have the right to cancel his order, and LA RUECA VOLADORA, S.L. he will give his consent to said cancellation, understanding himself therefore as a cancellation of mutual agreement and there being no commitment or penalty for the Client when:
a) When a product is finally exhausted, at which time LA RUECA VOLADORA, S.L., will contact The Client to inform him.
In this case, the only way to cancel the order is by sending an email to email@example.com requesting cancellation of the order, stating the reasons. LA RUECA VOLADORA, S.L. will carry out the necessary checks and, in the case of the circumstances described, LA RUECA VOLADORA, S.L. will access the cancellation of the order, there being no commitment or penalty for the customer.
For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, it shall be understood as the address of LA RUECA VOLADORA, S.L. the one indicated in the present General Conditions.
11. VALIDITY OF THE CLAUSES
Even if the invalidity or inapplicability of a clause of this contract or one of its parts is declared, the rest of the clauses or their parts will continue to be valid and have value.
12. NORMATIVA APLICABLE
These General Conditions are governed by current Spanish regulations, and specifically by: Civil Code, Royal Decree 1/2007 by which the Consolidated Text of the General Law for the defense of Consumers and Users and other complementary laws is approved, Law 7/98 of April 13 of General Conditions of the Contracting, Law 7/96 of January 15 of Ordination of the Retail Trade, Directive 2000/31 CE of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 Services of the Information Society and Electronic Commerce, and the regulations that develop them.
In accordance with art. 3 of the RD 142/2014 of July 1, consumer complaint sheets and the procedure for dealing with complaints, claims and complaints from consumers and users, there are available to our Clients, complaint forms at the offices of LA RUECA VOLADORA, SL
INFORMATION ON THE PROCESSING OF PERSONAL DATA
RESPONSIBLE FOR TREATMENT
¿Who is responsible for the processing of your data?
- Identity: LA RUECA VOLADORA, S.L.
- Postal address: Calle Camino del Peral, nº8 nave 6 – 26220 Ollauri
- Telephone: 676727604
- Email: firstname.lastname@example.org
PURPOSE OF THE TREATMENT
¿For what purpose do we treat your personal data?
In LA RUECA VOLADORA, S.L. We treat the information provided by interested persons with the following purposes:
a) ) Management and administration of the contractual relationship established with suppliers and customers.
b) ) Provide commercial information about products and services that may be of interest to you.
c) Surveillance of the facilities in the event that you access our instalations.
d) ) To answer your questions through our website.
¿How long will we keep your data?
Personal data shall be retained:
a) While the business relationship is maintained.
b) While not requested to be deleted by the person concerned.
c) The information must be kept by law a specific time it will not be removed until the time indicated in the law.
LEGITIMATION OF THE TREATMENT
¿What is the legitimacy for the treatment of your data?
The legal basis for the treatment of your data is the following:
a) Execution of the contract in the event that you are a customer or supplier.
b) Legitimate interest if you have been recorded by the video surveillance cameras.
c) Consent provided on the website if you are the user of the website.
d) legitimate interest in making mailings.
RECIPIENTS OF THE DATA SUPPLIED
¿Who will be notified of your information?
a) a) The data will be communicated by legal requirement to: a:
Social security organizations (In the case of employees).
Tax administration (In the case of employees, suppliers and customers).
Other organs of public administration (In the case of employees, suppliers and customers).
Security forces and state (In the case of video surveillance).
b) The data will be communicated by contractual requirement to:
Banks, savings banks, and rural savings banks.
RIGHTS OF INTERESTED PARTIES
¿What are your rights?
Anyone has the right to obtain confirmation about whether in LA RUECA VOLADORA, S.L. We are treating personal data that concerns you, or not.
–Interested persons have the right to access their personal data, as well as to request the correction of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
– Under certain circumstances provided for in Article 18 RGPD, interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
– Interested parties may object to the processing of their data for marketing purposes, including profiling. LA RUECA VOLADORA, S.L., will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
– By virtue of the right to portability, the interested parties have the right to obtain personal data in a structured format of common use and mechanical reading and to transmit them to another responsible person.
¿How can they exercise the rights?
Through a letter addressed to LA RUECA VOLADORA, S.L., C / Camino del Peral Nº8 nave 6.
¿How can you claim?
If you consider that your rights have not been properly taken care of, you have the right to file a claim with the Spanish Agency for Data Protection, C / Jorge Juan, 6. 28001 – Madrid.