{"id":3470,"date":"2018-03-13T17:08:50","date_gmt":"2018-03-13T17:08:50","guid":{"rendered":"https:\/\/www.laruecavoladora.com\/shipping-and-returns\/"},"modified":"2020-04-08T19:44:32","modified_gmt":"2020-04-08T17:44:32","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.laruecavoladora.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"

\u00a1\u00a1 INFORMATION CURRENT ACTIONS COVID-19 !!<\/strong><\/p>\n

Given the current situation that we live because of COVID-19, in La Rueca Voladora, we want to offer you, as always, the best possible service while taking care of you.
\nIt is for this reason that we have activated new initiatives in the usual online sales conditions to be by your side and help you through these difficult times.<\/p>\n

RIGOROUS SANITARY MEASURES<\/strong><\/p>\n

We have activated rigorous sanitary measures both in our logistics process and with the transport company.
\nAll home deliveries will follow a strict protocol that guarantees security in all orders, always keeping the safety distance during the process of both deliveries and returns.<\/p>\n

But it does not hurt to follow the advice of Gemma del Ca\u00f1o, a pharmacist and an expert in food safety,<\/strong><\/p>\n

First question,\u00bf do we take the shipment in our hands<\/strong>?<\/p>\n

\u201cIf possible, have it left for you at the door. Very important is that throughout the process, do not touch your face, you have to be aware of this. Once they have left it, you take it, open it, wash your hands as you know it should be done (first water, then soap and rubbing well, at least for 20 seconds). Once your hands are washed, you take out the merchandise. Then throw away the box, the plastic or paper bag in which it arrived, “explains the expert.<\/p>\n

\u00bfDo you think you’re done with that<\/strong>? No: \u201cBleach the surface where you supported the container, the bag\u2026. And of course, wash your hands again at the end, “he adds. If you are not a lover of bleach, you can also disinfect with vinegar.<\/p>\n

\u00bfAre latex gloves necessary<\/strong>? “No, unnecessary, it is enough that you do the above”, explains del Ca\u00f1o.<\/p>\n

Now imagine that you must sign the receipt of the package<\/strong> (something very common).\u00bf How we do<\/strong>? First of all, keep your meter safe distance with the messenger. Does he take out his pen for you to sign? \u201cNot at all touch your pen<\/strong>. Grab yours and wash your hands afterward. \u201d If by chance you have to sign with a pen for the screen, something also more and more common, “grab it with kitchen paper and, again, we repeat the handwashing afterwards<\/strong>.”<\/p>\n

\u00a1Thanks for taking care of yourself<\/strong>! and\u00a1 take care of ourselves<\/strong>!<\/p>\n

Forgive us for the inconvenience that we may cause you.<\/p>\n

Domestic Shipping.<\/h4>\n